Excuseme
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Terms of Service

Excuseme by GeekStyleJapan Inc.

Last updated: March 28, 2026

1. Service Overview

Excuseme ("the Service") is a Shopify-integrated table ordering system for restaurants. Customers order from their smartphones via QR code, and payment is processed through Shopify POS. By installing and using the Service, you ("the User") agree to all terms outlined in this agreement.

2. Terms of Use

  • Must have a valid Shopify store account
  • Must agree to Shopify's Terms of Service
  • Must hold all necessary permits and licenses for food service operations
  • Must be at least 18 years of age or the legal age of majority in your jurisdiction

3. Account and Authentication

  • Authentication is performed via Shopify OAuth
  • Staff account management is the sole responsibility of the store owner
  • If credential leakage is discovered, change your password immediately
  • The Service is not responsible for any unauthorized access resulting from inadequate credential management by the User

4. Payment

The Service does not provide payment processing functionality. All payments are processed through Shopify POS / Shopify Checkout. Payment-related issues are governed by Shopify's terms. The Service bears no responsibility for payment processing errors, refund disputes, or any financial transactions between the User and their customers.

5. Prohibited Activities

  • Unauthorized use or reverse engineering of the Service
  • Excessive API calls that burden the server
  • Unauthorized access to other users' data
  • Sale of products that violate applicable laws
  • Use of the Service for purposes other than restaurant table ordering operations
  • Attempting to circumvent plan restrictions or feature limitations

6. Pricing Plans

Pricing plans are displayed within the Shopify App Store and billed through Shopify's billing system.

  • Free Plan: Basic features (table limit applies)
  • Paid Plans: Full features available (monthly subscription)

Plan changes and cancellations are available at any time. The Service reserves the right to modify pricing, features, and plan structures at any time. Continued use after such changes constitutes acceptance of the new terms.

7. Service Availability and Maintenance

The Service may be temporarily unavailable due to planned maintenance, system updates, or unforeseen technical issues. The Service does not guarantee uninterrupted or error-free operation and is not liable for any losses arising from service downtime, whether scheduled or unscheduled. The Service reserves the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.

8. Data and Content

The User is solely responsible for all data entered into the Service, including but not limited to product information, pricing, staff accounts, and order configurations. The Service processes and stores data on behalf of the User but does not verify the accuracy, completeness, or legality of such data.

While the Service implements reasonable security measures, the Service does not guarantee the absolute security or integrity of stored data. Data loss, corruption, or unauthorized access may occur due to factors beyond the Service's reasonable control, including but not limited to hardware failures, software defects, network disruptions, cyberattacks, natural disasters, or actions by third-party service providers. The User acknowledges and agrees that the Service shall not be liable for any data loss, corruption, or breach, regardless of cause.

The User is strongly encouraged to maintain independent backups of all critical business data. The Service does not provide data recovery services.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by applicable law, the Service expressly disclaims all warranties, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of uninterrupted, timely, secure, or error-free operation
  • Warranties regarding the accuracy or reliability of any results obtained through the Service
  • Warranties that the Service will meet the User's specific requirements or expectations
  • Warranties of compatibility with third-party services, including Shopify

10. Limitation of Liability

To the maximum extent permitted by applicable law, the Service and its operators, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:

  • Loss of revenue, profits, business, or anticipated savings
  • Loss of data, data corruption, or costs of data recovery
  • Loss of goodwill or reputation
  • Business interruption or operational delays
  • Incorrect orders, order processing errors, or missed orders
  • Customer complaints, disputes, or claims arising from the use of the Service
  • Loss or damage resulting from unauthorized access to or alteration of data
  • Any other damages arising out of or in connection with the use or inability to use the Service

These limitations apply regardless of the legal theory upon which the claim is based (whether contract, tort, negligence, strict liability, or otherwise), even if the Service has been advised of the possibility of such damages. In no event shall the total aggregate liability of the Service exceed the amount paid by the User for the Service during the three (3) months immediately preceding the event giving rise to the claim.

11. Indemnification

The User agrees to indemnify, defend, and hold harmless the Service, its operators, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • The User's use or misuse of the Service
  • The User's violation of these Terms
  • The User's violation of any applicable law or regulation
  • Any claims by third parties (including customers) arising from the User's restaurant operations
  • Food safety incidents, health code violations, or any regulatory issues at the User's establishment

12. Third-Party Services

The Service integrates with and relies upon third-party services, including but not limited to Shopify, Shopify POS, and various hosting and infrastructure providers. The Service is not responsible for the availability, accuracy, or performance of any third-party service. Changes, outages, or discontinuation of third-party services may impact the functionality of the Service, and the Service shall not be liable for any such impact.

13. Intellectual Property

All intellectual property rights in the Service, including but not limited to software, designs, trademarks, and documentation, are owned by the Service operator. The User is granted a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. No rights are transferred to the User beyond what is expressly stated herein.

14. Termination

The Service reserves the right to suspend or terminate the User's access at any time, with or without cause, and with or without notice. Upon termination, the User's right to use the Service ceases immediately. Sections relating to disclaimers, limitation of liability, indemnification, and governing law shall survive termination.

15. Changes to Terms

These Terms may be modified at any time without prior notice. Continued use of the Service after any modifications constitutes acceptance of the revised Terms. For significant changes, we will make reasonable efforts to notify Users through the app or email, but failure to provide such notification shall not affect the enforceability of the revised Terms.

16. Force Majeure

The Service shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the User and the Service regarding the use of the Service, and supersede all prior agreements, understandings, negotiations, and discussions, whether written or oral.

20. Contact

For inquiries regarding these Terms of Service, please use our contact form.

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