Support & User Guide

📱

How Customers Order

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1

Scan QR Code

Scan the QR code on the table with your phone camera. No app download needed — the menu opens directly in your browser.

💡 URLs use random tokens, so table numbers cannot be guessed to prevent prank orders.

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2

Select & Add to Cart

Tap a menu item, select variants (size, preparation style), and add to cart. A reminder appears if items sit in cart for over 3 minutes.

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3

Place Order & Track

Tap "Place Order" in cart. Your order is sent to the kitchen. Track each item's status (Cooking → Ready → Served) in real-time from the orders tab.

4

Call Staff & Bill

Call staff with one tap. Select "Bill" to send a request — the menu screen locks automatically.

👨‍💼

Staff & Manager Operations

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1

Order Management (Priority View)

New orders are notified in real-time. "Priority" tab auto-sorts by elapsed time with red alerts after 15 min. Manage each item individually: Cook → Ready → Served.

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2

Table Management

Toggle table status with one tap. Set all-you-can timers here. Control web reservations with the waitlist ON/OFF toggle.

💡 Timer: Tap "Timer" on occupied table → select type (drink/eat/both) → set duration. Countdown also shows on the customer screen.

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3

Bill Processing

"Bill" → "💰 Complete" opens the bill modal. Review items, send to POS, select payment method, and confirm. Table auto-moves to cleaning.

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4

Kitchen Display (KDS)

3-column kanban board for the kitchen. Manage orders in NEW → COOKING → READY flow. Red pulsing alerts for delayed items.

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5

PC View (Manager)

Auto-switches to sidebar layout on PC/tablet. Quick access to orders, tables, calls, waitlist, KDS, analytics, QR codes, and settings.

⏳

Waitlist System

1

Online Reservation

Customers can register from their phone only when all reservable tables are full. When seats are available, registration is blocked with a "Seats Available" message.

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2

In-store Check-in & Registration

In-store terminal shows both operations side by side. Left: check-in with phone number. Right: walk-in registration (auto checked-in). Custom numpad for easy phone entry.

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3

Display Screen

Shows waitlist on an in-store monitor. When calling, displays ticket number, party size, and assigned table with a chime sound.

4

Skip & Re-queue Rules

"Skip" moves no-shows to the back. Late check-ins are re-queued 3 positions behind the front. Early check-ins keep their position. Walk-ins need no check-in.

💡 Color coding: 🔵 Online (not checked in), 🟢 Walk-in/Checked in, 🔴 Skipped, 🟠 Calling

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